Help centre
FAQ
Everything you need to know about our gear, sizing, shipping and returns.
Vélocité Paddles
Are paddles good for beginners?
Yes, with caution. Start with a smaller size that matches your hand and focus on technique, not power. That's the exact gap Vélocité's balanced sizing is built to close.
How often should I train with paddles?
Most swimmers use them 1–2 times a week during technique or power sets. They're a supplement to your training, not a replacement for it.
Can paddles cause shoulder injuries?
Only if they're oversized or used incorrectly. Prioritise technique over force, start with shorter sets, and size down if you feel any shoulder discomfort.
Will paddles actually help me swim faster?
Indirectly, yes. They build pulling strength and sharpen your catch, and both carry over to a faster, more efficient stroke once you take them off.
Do triathletes use swim paddles too?
Absolutely. With limited swim volume in tri training, paddles make each session count more by building strength and endurance faster.
Warm-up or main set?
Main sets and technique drills, not warm-up. Save warm-up for mobility and feel for the water before adding resistance.
Paddles vs. Hypoxic Snorkel: what's the difference?
Paddles sharpen your catch and pull. The snorkel stabilises body position by removing the need to turn and breathe. Together as the Performance Bundle, most swimmers feel the biggest jump.
Bulk orders for squads or clubs?
Yes. Email blacklineswimmer@gmail.com and we'll sort it directly.
Hypoxic Snorkel
Is it suitable for beginners?
Yes. It takes a session or two to get comfortable, but most swimmers adapt quickly. Start with shorter sets focused on your stroke and the breathing rhythm follows.
What stroke is it designed for?
Freestyle. It's built for front-stroke technique work and hypoxic training sets, which is where you'll get the most out of it.
Will it help my open water swimming?
Yes. Open water has no walls to rest on and conditions are rarely smooth. Training with the snorkel builds the calm, consistent stroke you need when the water isn't cooperating.
How often should I use it?
1–2 sessions per week is enough to notice real improvement. Use it for technique sets, drill work, or any set where you want to remove breathing as a distraction.
Snorkel vs. Vélocité Paddles: which first?
Both work well together. The snorkel stabilises your body position; the paddles sharpen your catch and pull. Combined as the Performance Bundle, they work as a complete technique system.
Performance Bundle
Which paddle size should I choose?
XS for younger or smaller-handed swimmers, and for anyone shoulder-sensitive or new to paddle work. M for adults wanting more resistance.
Which snorkel colours are available?
Black or white. The snorkel is one size fits all with an adjustable head strap.
When will my bundle ship?
The paddles are a limited pre-order run, so the snorkel and paddles ship together in one parcel between 22 Oct – 9 Nov, in the order received. Tracking is emailed the moment yours ships.
Is the bundle suitable for beginners?
Yes. Start with shorter technique sets and build up. Most swimmers adapt to the snorkel within a session or two, and the paddles are sized to stay shoulder-friendly.
Shipping & returns
How fast is shipping?
Orders ship from QLD within 1–3 business days. $9 flat rate AUS-wide, free over $90 for Australia and New Zealand. We also ship to the US and Switzerland.
What if it's not right for me?
Train with it for 14 days. If it's not right for you, email blacklineswimmer@gmail.com for a full refund. No hassle, no return form.
How do I get help with my order?
Email us at blacklineswimmer@gmail.com and we'll get back to you quickly.
Still have a question?
Email the team and we'll get back to you quickly.
